General

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127 articles in this collection
Written by Daniel Bridges, Sally, Caroline and 2 others

NSW Code of Conduct information

Daniel Bridges avatar
Written by Daniel Bridges
Updated over a week ago

Cleaning Attributes

COVID-19 cleaning practices, add new cleaning amenities and attributes
Sally avatar
Written by Sally
Updated over a week ago

Cancellation Reasons Report

Generate a cancellation reasons report to see why bookings are cancelled
Sally avatar
Written by Sally
Updated over a week ago

Google Maps Free Trial Expired

Google Maps Free Trial Expired
Ryan Leslie avatar
Written by Ryan Leslie
Updated over a week ago

Cancelling your YesBookit subscription

How to terminate your monthly subscription
Caroline avatar
Written by Caroline
Updated over a week ago

Pricing components on the "edit booking" page

In November 2018, the way in which the pricing components are presented was changed. Here's how it works.
Daniel Bridges avatar
Written by Daniel Bridges
Updated over a week ago

Cleaner required options on Owner bookings

Cleaner required options and notifications on owner bookings
Sally avatar
Written by Sally
Updated over a week ago

Console CSI Set Up - Internal Server Error

Console Server IIS Set Up
Natalie Johnson-Bade avatar
Written by Natalie Johnson-Bade
Updated over a week ago

How to comply with a GDPR request in YesBookit

This article tells you how you can action a request to be forgotten from a European consumer.
Daniel Bridges avatar
Written by Daniel Bridges
Updated over a week ago

Default Booking Search Settings

Set and save your default search settings for guest and owner bookings
Sally avatar
Written by Sally
Updated over a week ago

Cleaner Reminder Email

How do I email a reminder for the cleaner?
Ryan Leslie avatar
Written by Ryan Leslie
Updated over a week ago

Support and system references

Here's some references and questions commonly used by YesBookit support staff and where you can find them.
Caroline avatar
Written by Caroline
Updated over a week ago

How to Duplicate a Property

This article will show you how to duplicate a property.
Ryan Leslie avatar
Written by Ryan Leslie
Updated over a week ago

Checklist prior to activating a payment gateway

Answer these questions to make sure you are ready to turn on your payment gateway and take online payments
Sally avatar
Written by Sally
Updated over a week ago

Cleaner Login

How to manage cleaner login and generate cleaner lists/duties
Sally avatar
Written by Sally
Updated over a week ago

Using the Saved Card feature

Saved cards allow you to take multiple payments from a saved credit card and removes the need for written credit card authorisation forms
Sally avatar
Written by Sally
Updated over a week ago

Adding a video or virtual tour

Add a virtual tour or video of your property
Sally avatar
Written by Sally
Updated over a week ago

Viewing new instant bookings

Here's a guide to the instant booking flags in YesBookit, where to review new instant bookings and how to mark them as "seen".
Daniel Bridges avatar
Written by Daniel Bridges
Updated over a week ago

Enabling Card saving in YesBookit

Here's how to agree to the terms for using credit card tokens, and how to set traveller terms covering your usage of those tokens.
Daniel Bridges avatar
Written by Daniel Bridges
Updated over a week ago

Update E-mail filters and rules using Gmail

Manage incoming emails to go to the correct folder using Gmail filters to label, archive or automatically forward your e-mails.
Sally avatar
Written by Sally
Updated over a week ago

Customise guest booking form

Customise the guest booking form and check out pages
Sally avatar
Written by Sally
Updated over a week ago

Embedding YouTube videos

How to embed a YouTube video to your website or on a property page
Natalie Johnson-Bade avatar
Written by Natalie Johnson-Bade
Updated over a week ago

iCalendar for Owners

Owners can add their YBI calendar to Outlook to view availability
Sally avatar
Written by Sally
Updated over a week ago

Locating properties on a Google map

Locate your property on a map
Sally avatar
Written by Sally
Updated over a week ago

Setting up a Reseller Account

Resellers have their own area to login and make bookings on your behalf
Sally avatar
Written by Sally
Updated over a week ago

Google Analytics Set Up Instructions

Google Analytics - 3 Easy Steps
Natalie Johnson-Bade avatar
Written by Natalie Johnson-Bade
Updated over a week ago

Timeout Connection Errors

Info for your IT person to fix timeout errors
Sally avatar
Written by Sally
Updated over a week ago

Distribution-friendly Rates

Distribution channels likes HomeAway, Airbnb and Booking.com require simple rates
Sally avatar
Written by Sally
Updated over a week ago

Send a message to all in house guests

Use Send Message to quickly communicate with all guests in house
Sally avatar
Written by Sally
Updated over a week ago

Console Booking Error

Booking error when updating to Console Gateway
Sally avatar
Written by Sally
Updated over a week ago

How to get a Payment Gateway for YesBookit

Setting up a payment gateway to take online payments via YesBookit using SecurePay, eWAY or Paystation
Caroline avatar
Written by Caroline
Updated over a week ago

Payment Arrears Report

Use bulk actions to quickly chase outstanding payments
Sally avatar
Written by Sally
Updated over a week ago

Properties not appearing on Stayz

My property is not appearing on Stayz
Sally avatar
Written by Sally
Updated over a week ago

Add property specific information to emails

Add content to an email template that is specific to a property
Sally avatar
Written by Sally
Updated over a week ago

Export Bookings

Export Bookings Spreadsheet
Sally avatar
Written by Sally
Updated over a week ago

YesBookit survey competition terms

The rules for the voucher prize in the Dec 2017 survey
Daniel Bridges avatar
Written by Daniel Bridges
Updated over a week ago

Enable Instant Bookings per property

Allow guests to pay instantly at the time of booking
Sally avatar
Written by Sally
Updated over a week ago

Send message for price on Stayz

Stayz is showing 'Send Message for price' instead of the From price
Sally avatar
Written by Sally
Updated over a week ago

Copy guest details to a new booking

Save guest details from one booking to create another via Save Contact feature
Caroline avatar
Written by Caroline
Updated over a week ago

Feeding listings to Stayz

Feeding properties to Stayz and managing Stayz listings
Sally avatar
Written by Sally
Updated over a week ago

Reinstate a Deleted Owner

Reinstate a Deleted Owner
Sally avatar
Written by Sally
Updated over a week ago

Edit a Tariff Scheme

Edit a Tariff Scheme
Sally avatar
Written by Sally
Updated over a week ago

Print out Tariff Lists

Print out Tariff Lists
Sally avatar
Written by Sally
Updated over a week ago

Mapping attributes to Stayz Holiday Types

Holiday Types on Stayz
Sally avatar
Written by Sally
Updated over a week ago

Select an Email Theme and link an email

Select an Email Theme and link email templates
Sally avatar
Written by Sally
Updated over a week ago

Troubleshooting - why is YesBookit slow?

Troubleshooting - why does YesBookit seem slow?
Sally avatar
Written by Sally
Updated over a week ago

Owner Email Templates

Owner Email Templates
Sally avatar
Written by Sally
Updated over a week ago

Mobile Site Customisation

Mobile Site Customisation
Sally avatar
Written by Sally
Updated over a week ago

Assign Tariff Seasons to Tariff Scheme

Assign a Season to a Tariff Scheme
Sally avatar
Written by Sally
Updated over a week ago

Property not displaying on a 3rd party site

Property not displaying on a 3rd party site
Sally avatar
Written by Sally
Updated over a week ago

Listings Health Check

Sally avatar
Written by Sally
Updated over a week ago

Setting up Online Payments in YesBookit

Set up online payments
Caroline avatar
Written by Caroline
Updated over a week ago

Add and Edit Seasons

Seasons Management - Add and Edit Seasons, add seasonal dates
Sally avatar
Written by Sally
Updated over a week ago

Email Outbox

Log of emails being sent from YesBookit
Caroline avatar
Written by Caroline
Updated over a week ago

Photos displaying upside down and sideways on Stayz

Images sideways or upside down on Stayz
Sally avatar
Written by Sally
Updated over a week ago

Guest Review Email

Email inviting guests to submit a review
Sally avatar
Written by Sally
Updated over a week ago

Set up - Assign Seasons to Tariff Schemes

Assign seasons to tariff scheme (calendar)
Sally avatar
Written by Sally
Updated over a week ago

Add a Tariff Scheme

Add a Tariff Scheme
Sally avatar
Written by Sally
Updated over a week ago

Owners: How to login and use YesBookit

Owner's Console - logging in and using YesBookit
Sally avatar
Written by Sally
Updated over a week ago

Error: a booking with this reference already exists

Booking Transfer to Console Gateway Failed! Error: A booking with this reference already exists.
Sally avatar
Written by Sally
Updated over a week ago

Deleting a property

How to delete a property from YesBookit
Caroline avatar
Written by Caroline
Updated over a week ago

Archive or Delete a Property

How to make a property inactive, delete a property, archive a property
Sally avatar
Written by Sally
Updated over a week ago

Owner not showing in Owner Bookings List

owner name not in owner bookings list
Sally avatar
Written by Sally
Updated over a week ago

Remote login

How to login when you are out of the office
Sally avatar
Written by Sally
Updated over a week ago

Adding a PDF to the Email Notes Field

Unique Property Information
Sally avatar
Written by Sally
Updated over a week ago

How to link a cleaner to a property

Linking a cleaner to a property
Sally avatar
Written by Sally
Updated over a week ago

Adding SMS Global settings to YBI

SMS Global link to YBI
Sally avatar
Written by Sally
Updated over a week ago

How do I delete users?

Deleting a user
Sally avatar
Written by Sally
Updated over a week ago

Block Dates across all properties

How do I block dates for all properties?
Sally avatar
Written by Sally
Updated over a week ago

What web browsers are supported by YesBookit?

What web browsers are supported by the site?
Sally avatar
Written by Sally
Updated over a week ago

Change Dates on Guest Booking

Change dates in a booking
Sally avatar
Written by Sally
Updated over a week ago

How do I find all bookings on a property?

Search for all bookings on a property
Sally avatar
Written by Sally
Updated over a week ago

Request Bookings

Request Bookings - what are they and how do I process them?
Sally avatar
Written by Sally
Updated over a week ago

How do I set up the SMS features in YesBookit?

Set up SMS for YesBookit
Caroline avatar
Written by Caroline
Updated over a week ago

Clear cache and cookies

How to clear cache and cookies
Caroline avatar
Written by Caroline
Updated over a week ago

How does an Owner log in to YesBookit

Owner log in
Sally avatar
Written by Sally
Updated over a week ago

Cleaner Notifications

Cleaner Notifications
Sally avatar
Written by Sally
Updated over a week ago

Generate an Extras Report

Generate an Extras Report
Sally avatar
Written by Sally
Updated over a week ago

Extra Guest Surcharge

Set the price based on the number of guests staying in a property
Sally avatar
Written by Sally
Updated over a week ago

Phishing and scam emails

Phishing emails
Sally avatar
Written by Sally
Updated over a week ago

Campaigns

Campaigns - what are they?
Sally avatar
Written by Sally
Updated over a week ago

How to find the BOID (Back Office ID) for a property?

Adding the BOID to a property
Sally avatar
Written by Sally
Updated over a week ago

Using the SMS features within YesBookit

SMS alerts
Sally avatar
Written by Sally
Updated over a week ago

Responding to Guest Reviews

Responding to Guest Reviews - Handy Hints and Guidelines for Property Managers
Sally avatar
Written by Sally
Updated over a week ago

How do I create an Occupancy Report for a property?

How do I create an Occupancy Report for a property?
Sally avatar
Written by Sally
Updated over a week ago

Can I dispute a guest review?

Can I dispute a guest review and get it taken down?
Sally avatar
Written by Sally
Updated over a week ago

Can I add a guest review on behalf of a guest?

Can I add a guest review on behalf of a guest?
Sally avatar
Written by Sally
Updated over a week ago

Set up - Add Seasons

Add seasons, add seasonal dates
Sally avatar
Written by Sally
Updated over a week ago

Password Management

How to set and manage user passwords
Sally avatar
Written by Sally
Updated over a week ago

How do owners change dates on their bookings?

Change dates on owner bookings
Sally avatar
Written by Sally
Updated over a week ago

Backup Holiday Manager content

Sally avatar
Written by Sally
Updated over a week ago

Delete an Owner

Delete an Owner
Sally avatar
Written by Sally
Updated over a week ago

How do I email a report for the cleaner?

How do I email a report to a cleaner?
Sally avatar
Written by Sally
Updated over a week ago

Backup YesBookit Data

How to backup your data
Sally avatar
Written by Sally
Updated over a week ago

Disable guest booking notifications for individual owners

Sally avatar
Written by Sally
Updated over a week ago

How do I send an email to guests who have recently stayed?

Send a post departure email
Sally avatar
Written by Sally
Updated over a week ago

Email Shortlist

Send your guests a shortlist of properties for them to choose from
Caroline avatar
Written by Caroline
Updated over a week ago

Change Cleaner on Property

Change Cleaner on Property
Sally avatar
Written by Sally
Updated over a week ago

Booking Fee

Set your booking fee globally or per property
Caroline avatar
Written by Caroline
Updated over a week ago

Link Owner to a Property

Link an Owner to a Property
Sally avatar
Written by Sally
Updated over a week ago

Assign a Property to a Tariff Scheme

You only need to manually assign a property to a Scheme if that Scheme is not the default one.
Caroline avatar
Written by Caroline
Updated over a week ago

Edit Season Dates - overlapping dates and dates outside seasons

Fixing Dates outside a season and overlapping dates
Caroline avatar
Written by Caroline
Updated over a week ago

Guest Reviews - FAQs

Guest Reviews - Q&As
Sally avatar
Written by Sally
Updated over a week ago

Guest Reviews - Benefits

Guest Reviews - Benefits
Sally avatar
Written by Sally
Updated over a week ago

Guest Reviews - Process

the guest review process
Sally avatar
Written by Sally
Updated over a week ago

Notify Owners of Guest Bookings

Set when an email should be sent notifying the owner of a new booking or a booking mode change.
Caroline avatar
Written by Caroline
Updated over a week ago

Receive Payments

Receive payments on a booking
Sally avatar
Written by Sally
Updated over a week ago

Add Dates to Seasons

How do I add dates for next year to my Seasons?
Sally avatar
Written by Sally
Updated over a week ago

Adding a new property - a checklist

Checklist for adding new property
Caroline avatar
Written by Caroline
Updated over a week ago

Renew a password

Renew passwords for staff, cleaners and owners
Caroline avatar
Written by Caroline
Updated over a week ago

Can we have a property feeding to one third party site but not another?

Choosing third party feeds
Sally avatar
Written by Sally
Updated over a week ago

How can I get my 2019 calendar to show?

How do I see my 2019 calendar prior to roll over on Jan 1st?
Sally avatar
Written by Sally
Updated over a week ago

iCalendar Export

iCalendar Export air bnb Airbnb
Sally avatar
Written by Sally
Updated over a week ago

Change cleaner on Guest booking

Change Cleaner on Guest booking
Sally avatar
Written by Sally
Updated over a week ago

Can the booking fee be turned off or edited for individual properties?

Set a property specific booking fee
Sally avatar
Written by Sally
Updated over a week ago

Finding bookings generated from other sites

Third party bookings
Sally avatar
Written by Sally
Updated over a week ago

Add Cleaner Note to Guest Booking

Cleaner's Notes
Sally avatar
Written by Sally
Updated over a week ago

Minimum Content Requirements for properties feeding to HomeAway Network

Minimum Content Requirements
Sally avatar
Written by Sally
Updated over a week ago

Change Booking Fee

Changing the Booking Fee
Sally avatar
Written by Sally
Updated over a week ago

What is a static IP?

What is a Static IP?
Sally avatar
Written by Sally
Updated over a week ago

Reverse a Payment

How do I reverse a payment?
Sally avatar
Written by Sally
Updated over a week ago

Automated Payment Reminders

Automated Payment Reminders
Sally avatar
Written by Sally
Updated over a week ago

Exclude Rental bookings from Search

How do I exclude Rental bookings from a bookings search?
Sally avatar
Written by Sally
Updated over a week ago

How do I make a Rental Rental or Maintenance Booking?

Rental bookings block the calendar
Sally avatar
Written by Sally
Updated over a week ago

Set up Extras

Setting up Extras
Sally avatar
Written by Sally
Updated over a week ago

Bad Books

Bad Books manages bad guests
Sally avatar
Written by Sally
Updated over a week ago

Campaign - Promotional

Setting up a Promotional Campaign
Sally avatar
Written by Sally
Updated over a week ago