Guest Reviews - Process
While there are several steps to the reviews process, seamless notifications, automation and a centralised moderation team help simplify and streamline the process to ensure reviews integrity and efficiency.
The steps to the reviews process are summarised as follows:
Guest departs
Invite to submit review generated from site where booking was made – Stayz or YesBookit
Guest receives invite to submit review on property
Submits review either via link in email or via property page on relevant siteValidates emailEnters nick and review description and star ratings
Review moderated – accepted/rejected - takes approximately 48 hours
Guest notified by automated email from site of origin
Property Manager notified of new review
Review appears on site of origin
Batch job to post review on syndicated site
Property Manager may comment on review
Comment moderated – accepted/rejected - resubmit - takes approximately 48 hours
Comment posted on site of origin
Batch job to post review on syndicated site
What the guest sees:
They click on Write Review
They enter their email address > Validate
They enter information on the Review form
Submit Review