You’ve recorded a payment for a guest and realize you have entered the incorrect amount. To reverse that payment, do the following:
Go to the Pricing tab of the booking
Click on the Reverse button
The following message will display
Click OK to proceed
Add a note if required and click OK
Return to the pricing tab to see the Reversal entered and the incorrect payment cleared.
To see the Reversal note click on the View button
You will always be able to reverse the last payment made
Note: If a credit card payment has been taken with the incorrect amount, reversing this payment in YesBookit does not refund the amount. Any credit card refunds need to be processed in your Payment Gateway.